I had the pleasure of working with Dave and watched him deliver a TED-style talk for Cornwall Council on Continuous Improvement, Customer Experience, and Change Management. Dave’s presentation was really good, a balance of being both fun and insightful, but not forgetting the powerful message he wanted to get across.
Dave’s ability to engage the audience with his dynamic delivery and compelling content was impressive. He effortlessly broke down complex concepts into understandable and actionable insights, making it easy for everyone to grasp the importance of continuous improvement and effective change management. His passion for enhancing customer experience was evident and infectious and I am sure we all will know think about how we make a cup of tea !
What stood out the most was Dave’s unique blend of humor and expertise. He managed to keep the audience entertained while providing valuable takeaways that could be implemented immediately.
Dave is a skilled presenter but also a visionary leader in the world of CX. I highly recommend Dave for any opportunity where his expertise in Continuous Improvement, Customer Experience, and Change Management can be utilised.
Jennifer Payne