About Us

With 10 years transformation experience, Carter Consultancy provides an extensive range of training, consultancy and coaching across Customer Experience, Change Management, Continuous Improvement and more. 

Bespoke coaching and workshop packages are designed and created to suit your business needs – nothing we provide is out of the box. We work with you to create and embed a sustainable world class culture, enabling improved customer experience and achieving operational excellence. 

Our mission is simple; to help businesses achieve their goals and objectives. Our method of collaborative working ensures we deliver improvements with tangible and measurable benefits. By creating a safe environment to have open and honest conservations, we help to identify the root cause of problems and drive and develop high performance organisations. 

We thrive in making change happen and enabling our clients to navigate the path to success, whilst energising their workforce and creating and delivering sustainable cultural change that continues long after we have gone.